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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Collapse and Narrative Fields Conflict

    Asked by Deborah.Miller on January 28, 2015 at 01:38 PM

    Submit button stuck on please wait

    Hi there,

    It looks like this question has been solved with the use of iFrame but I'm not certain I fully understood the steps to implement a fix.  

    Our form is at http://form.jotformpro.com/form/50266934900960, and when the person agrees to the terms, we want to have our admin team log into submissions, use edit and select their name as the witness from the hidden field.  It works except for the submit button, which says please wait.

    We will be emailing this link, so there isn't a website set up that we can direct them to.




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    JotForm Support

    Answered by Mike on January 28, 2015 at 03:25 PM

    Thank you for contacting us.

    It seems that there is a conflict between Form Collapse and Narrative Fields widget. The form cannot be submitted until you open the Form Collapse section which has the Narrative Fields widget on it.

    Form is hanging on submission, since the Narrative Fields widget is under Section #1.

    Open the Section #1, and then you will be able to submit the form.

    Please use the same method when you edit the entry. Go to the submission edit mode, click on the 'Affiliate Agreement' Form Collase, and then you should be able to submit edited entry.

    In the meantime, we have forwarded a bug report ticket to our Development Team.

    Please feel free to contact us if you need any further assistance.

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    Answered by Deborah.Miller on January 28, 2015 at 03:46 PM

    Perfect!! thank you!

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    JotForm Support

    Answered by widgets on January 29, 2015 at 10:02 AM

    Hi @Deborah.Miller, We apologize for any inconvenience that this may have caused you. I wanted to let you know that this problem has been fixed.

    Please give it a try and let us know if its working fine from your end.

    Widget Team