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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    [Spacer Widget] Form is handing on submission

    Asked by utsportsmedicine on January 28, 2015 at 02:24 PM

    How do we get a form that did link to another page to link again?

    We have a form that is the last form in our paperwork packet that use to link to another page http://www.jotform.us/form/41394875570161 and now it will not.  When you get to the "KOC" form and fill it out and then click next it will just sit there and say "Please Wait".  We have attempted to recreate the form and relink and have not had much success.  If there is any information that you can give us to fix the problem so that we may redirect people and the form will actually move forward then that would be great.  Please let us know if you need any other information to help fix the issue.  Everything has been working fine up until the end of December and all of the sudden the form quit linking to the next. 

     

    Thank you so much for your help!

     

    Julie

    Page URL:
    http://www.jotform.us/form/41384855362157

    please wait form hanging
  • Profile Image
    JotForm Support

    Answered by Mike on January 28, 2015 at 03:36 PM

    We are sorry for the inconveniences caused.

    The issue is caused by the Spacer widgets on your form #41384855362157. The form cannot be submitted due to a bug caused by the Spacer widgets. In order to fix this, please remove all the Spacer widgets from your form.

    Then, you can add the Spacer widgets back. The new Spacer widget is not affected by submission bug.

    Please give it a try and let us know if you need any further assistance.