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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upload error when submitting JotForm

    Asked by akotoulas on January 28, 2015 at 05:23 PM

    Hi there,

    This form is consistently giving an upload error.

    http://form.jotformpro.com/form/43645480418963

    Any help will be appreciated.

    Page URL:
    http://www.posterpresentations.com/html/woltersluwer.html

    upload error
  • Profile Image
    JotForm Support

    Answered by jonathan on January 28, 2015 at 07:11 PM

    I was able to see the same issue when I test submitted your jotform http://www.jotformpro.com/form/43645480418963

     

    BUT not on the cloned version http://www.jotformpro.com/form/50277412603953

     I have when I cloned your form. The upload was successful and I can see the custom Thank YOu message.

     

    Can you please try cloning also the form into your account..

    User guide: -How-to-clone-an-existing-form-from-your-account

    Please try using the cloned version and check if it has the same issue as the original form.

    Let us know if issue is not resolved still.

    Thanks.

     

     

     

     

     

  • Profile Image

    Answered by akotoulas on January 28, 2015 at 07:27 PM

    Unfortunately my cloned form has the same issue…

    That is strange. I’ve never see this before. Yours worked but not mine. Here is the new form:

    <script type="text/javascript" src="http://form.jotformpro.com/jsform/50277140785962"></script>

     

     

    Art

  • Profile Image

    Answered by akotoulas on January 28, 2015 at 08:57 PM

    That was a simple form and I recreated it to solve my immediate problem. If you can find out was was wrong with the previous form I will be interested to know.

     

    Art

  • Profile Image
    JotForm Support

    Answered by jonathan on January 28, 2015 at 09:08 PM

    I was still able to reproduced the issue on next cloned version of your form.

    How about if you please try clone my version http://www.jotformpro.com/form/50277761617965

    Follow this user guide: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    My cloned version still work fine. I did not even change anything.

    Test my form version on your browser. Try if the issue also happen.

    Please inform us if the result.

    Thanks.