Updated account to get more submissions

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    Asked on January 29, 2015 at 09:40 AM

    I just updated my account so that I can get 1000 submissions per month.  If there were more than 100 submissions (on the free level) will I receive them once I updated to premium?

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    Answered on January 29, 2015 at 12:25 PM


    When accounts in "Free" plan reached their quota, the form and account will be temporarily be disabled. The form won't receive any submissions by then, but let's say due to simultaneous submissions the form received more than 100, example 102, the excess two will still be in your database or submissions page, but of course you can access them when you upgraded to a higher plan OR if the submission counters resets which happens every 1st day of the next month.

    If I misunderstood your concern, let's say you are pointing on adding 100 submissions from free plan to your 1000 submissions to Premium, that is not possible. If you upgrade to Premium you'll get 1000 submissions per month, unless you are referring to extra submissions found here: http://www.jotform.com/myaccount/getMore, I believe it should add up to your total submissions if this is the case.

    Kind regards