Not receiving email notifications

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    justine 
    Asked on January 29, 2015 at 10:13 AM

    my emails are not coming through from website, i think maybe my email address is on your bounce./reject list.

    could somebody please check for me?

  • Profile Image
    Carina
    Answered on January 29, 2015 at 12:42 PM

    You are right, your email was in our bounce list:

    Reason(s) : soft-bounce

    I removed it. You can follow this guide on how to check and remove the email from bounce list:

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list 

    Let us know if we can assist you further.   

  • Profile Image
    justed
    Answered on January 29, 2015 at 01:38 PM

    Ok but for some reason they are still not coming through, would there be any other reason,they were coming through until November but now they are not and I have not amended any other details, could you maybe advise me on what else to check as this is affecting my business.

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    EltonCris
    Answered on January 29, 2015 at 02:49 PM

    @justed

    Are you referring to this form https://www.jotform.com/form/10482724327?

    As of checking, this form does not have email notifications so that's maybe the reason why you are not receiving anything from it. That might due to your last update made last October 15 last year, according to your account history.

    I would suggest to create one notification on your form, this should sort this issue out.

     

    Let us know if you have further questions. Thank you!

  • Profile Image
    justed
    Answered on January 29, 2015 at 03:12 PM

    Hi

    my contact us form I am not currently using, however my reservation form the notification is set up, but is not coming through still, even the test page came through as "undefined" which I have no idea what this means whether it's the form, my website link or my email hosting.

    I am hoping you can help me resolve this issue, as like I say they were coming through until End October no problem then I appeared to have gone on the bounce list and now it's not working again.

    thanks 

  • Profile Image
    Carina
    Answered on January 29, 2015 at 04:34 PM

    I made a test submission and the notification was sent:

    Can you please confirm me if you received it?

    Let us know if the problem persists.