What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications

    Asked by justine  on January 29, 2015 at 10:13 AM

    my emails are not coming through from website, i think maybe my email address is on your bounce./reject list.

    could somebody please check for me?

    Page URL:

  • Profile Image

    Answered by Carina on January 29, 2015 at 12:42 PM

    You are right, your email was in our bounce list:

    Reason(s) : soft-bounce

    I removed it. You can follow this guide on how to check and remove the email from bounce list:


    Let us know if we can assist you further.   

  • Profile Image

    Answered by justed on January 29, 2015 at 01:38 PM

    Ok but for some reason they are still not coming through, would there be any other reason,they were coming through until November but now they are not and I have not amended any other details, could you maybe advise me on what else to check as this is affecting my business.

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    JotForm Support

    Answered by EltonCris on January 29, 2015 at 02:49 PM


    Are you referring to this form https://www.jotform.com/form/10482724327?

    As of checking, this form does not have email notifications so that's maybe the reason why you are not receiving anything from it. That might due to your last update made last October 15 last year, according to your account history.

    I would suggest to create one notification on your form, this should sort this issue out.


    Let us know if you have further questions. Thank you!

  • Profile Image

    Answered by justed on January 29, 2015 at 03:12 PM


    my contact us form I am not currently using, however my reservation form the notification is set up, but is not coming through still, even the test page came through as "undefined" which I have no idea what this means whether it's the form, my website link or my email hosting.

    I am hoping you can help me resolve this issue, as like I say they were coming through until End October no problem then I appeared to have gone on the bounce list and now it's not working again.


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    Answered by Carina on January 29, 2015 at 04:34 PM

    I made a test submission and the notification was sent:

    Can you please confirm me if you received it?

    Let us know if the problem persists.