What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I get the submission of emails to go to my business email not Jotform email?

    Asked by ao2490 on October 13, 2011 at 01:30 PM
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    JotForm Support

    Answered by NeilVicente on October 13, 2011 at 02:04 PM

    By default, all newly created forms will have your JotForm email as the recipient address. You have two choices to change this behavior.

    One is by changing the recipient address for each form manually.

    1.  While on edit mode, click Setup & Embed
    2.  Click Email Alerts then click Notification

    3.  In the Compose Email screen, click Reply-To and Recipient Settings

    4.  Change the recipient address to your preferred email address
    5.  Click Finish then save your form


    The other solution is to change the email associated to your JotForm account to your business email

    1.  Go to your account settings page
    2.  Modify the email address in the Email field under Personal Details
    3.  Click Update My Account

    This way, everytime you create a new form, the notification will be sent to your business email by default.

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    Answered by ao2490 on October 13, 2011 at 02:08 PM
    I did that and it is still doing it incorrectly

    Any other ideas??

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    JotForm Support

    Answered by abajan on October 13, 2011 at 02:12 PM

    Which of the above solutions provided by my colleague did you try?