StatCounter Widget: Adding This Widget Prevents Form Designer To Load?

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    terriscafeMD
    Asked on January 30, 2015 at 02:01 AM

    When the Statcounter widget is used on a form I can't get back into the Designer feature. If I delete the widget I can change the design of the form.

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    Charlie
    Answered on January 30, 2015 at 09:53 AM

    Hi,

    Could you share us a screenshot of the problem, unfortunately I can't seem to replicate it on my end.

    Also, could you try clearing your browser's cache and your form's cache then re-add the Statcounter widget, see if that fixes the problem.

    Thank you.

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    terriscafeMD
    Answered on January 30, 2015 at 10:42 AM

    I get a blank screen with data trying to load.

    I have cleared my browser's cache and the form's cache and re-added the widget and still nothing.

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    Charlie
    Answered on January 30, 2015 at 11:54 AM

    Hi,

    It seems that this is a bug or glitch on the widget, I'll create a ticket on this and escalate this to our development team so that they can take a closer look. We'll notify you in this thread when we hear any news.

    Apologies for the inconvenience, you may also want to try other widgets as an alternative: http://widgets.jotform.com/category/analytics.

     

     

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    TitusN
    Answered on August 12, 2016 at 01:06 AM

    Hello,

    Sorry for the delayed response. 

    Please refresh your widget and the form designer should load normally: