What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    StatCounter Widget: Adding This Widget Prevents Form Designer To Load?

    Asked by terriscafeMD on January 30, 2015 at 02:01 AM

    When the Statcounter widget is used on a form I can't get back into the Designer feature. If I delete the widget I can change the design of the form.

    Page URL:
    terriscafe.com/survey

    doesn't work designer
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    JotForm Support

    Answered by Charlie on January 30, 2015 at 09:53 AM

    Hi,

    Could you share us a screenshot of the problem, unfortunately I can't seem to replicate it on my end.

    Also, could you try clearing your browser's cache and your form's cache then re-add the Statcounter widget, see if that fixes the problem.

    Thank you.

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    Answered by terriscafeMD on January 30, 2015 at 10:42 AM

    I get a blank screen with data trying to load.

    I have cleared my browser's cache and the form's cache and re-added the widget and still nothing.

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    JotForm Support

    Answered by Charlie on January 30, 2015 at 11:54 AM

    Hi,

    It seems that this is a bug or glitch on the widget, I'll create a ticket on this and escalate this to our development team so that they can take a closer look. We'll notify you in this thread when we hear any news.

    Apologies for the inconvenience, you may also want to try other widgets as an alternative: http://widgets.jotform.com/category/analytics.

     

     

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    JotForm Support

    Answered by TitusN on August 12, 2016 at 01:06 AM

    Hello,

    Sorry for the delayed response. 

    Please refresh your widget and the form designer should load normally: