Reactivate Account: Suspended after changing the password

  • miranda Antonio
    Answered on April 12, 2023 03:31 AM

    Good Afternoon,
    After changing my password, my account is now suspended? Can someone help rectify this issue? I will be having a event soon and i will need to access the database

    Page URL: https://www.jotform.com/help/489-how-to-reset-jotform-account-password/
  • Bella JotForm Support
    Answered on April 12, 2023 04:10 AM

    Hi miranda,

    Thanks for reaching out to Jotform Support. I’m sorry you're having issues with your account. I've reached out to our relevant team for further information and will get back to you as soon as I receive an update.

    We appreciate your patience and understanding.

  • Bella JotForm Support
    Answered on April 12, 2023 04:37 AM

    Hi miranda,

    Thanks for waiting. We were informed that the account (info@sidacademy.sg) has been reactivated and now you'll be able to log in to your account. I also cleared the form cache to make sure everything is accessible.

    Let us know if you need any more help.