If you forgot your password, this guide shows how to reset it and create a new one. Although not required, it is advisable to choose a strong password for your account.
To reset your Jotform account password
- Go to the Login page and select Forgot Password at the bottom.
- Enter your username or email, then select Send Reset Instructions.
- Check your email for the password reset instructions.
- Select Reset Password provided in the email.
- Enter your new password, then select Create a New Password.
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45 Comments:
Can’t reset password via link. It won’t send me the link
Is there a way for admins to reset someone's password if they're locked out and unable to receive reset instructions?
Hi, I reset my password a million times, and still can't log in.
Password has been rest and still not working
Good Afternoon,
After changing my password, my account is now suspended? Can someone help rectify this issue? I will be having a event soon and i will need to access the database
I tried to log into my account couple time and it reverts nothing. Can you tell me what happened?
Thank you for your time,
I have reset my password, and I am still receiving the message "You have reached login attempt limit. Please try again in a few hours.". We have an event, and I must access the account to retrieve registration.
My account is still locked after resetting my password; please advise?
Please I wanted to know where should I send my security documents by via secure form into neosurf people please
i dont get emailto rest
I am trying to factory reset my password on Jotform Enterprise and I am not receiving an email to allow me to reset the password.
Forced password reset is horrible
I'm trying to log on. I enter my password, am taken to a 2FA screen, but the email with the code takes longer than the 90 seconds allotted to enter the code. I've tried three times.
Please I have been trying to log into my Jotform account and it’s been saying account suspended. Please what could have happened and how can I resolve this. Kindly treat this as urgent
I reset my password & then tried to log-in and got the log-in failed suspended error. Why is my login suspended? How long will it be suspended? I need to access the applications that were submitted today.
I tried log into my account and it says You have reached login attempt limit. Please try again in a few hours. I tried contacting your support form, it doesn't work.
When I try to log into my account it says failed login deleted I believe I deleted the wrong account
I am now locked out. I have checked my junk mail and there is nobody I can talk too. Help response time says 6 hours. Right now the service is horrible. I need help and we pay for this service.
Marion
I haven't got a password reset - I am using gmail login. Help! Nothing happens when I log in, it just goes back to the start!
Please advise on how to unlock account. Accidentally locked our account, too many failed attempts. I did steps above and received the error message "too many requests" when I tried to submit the password reset. No emails have come through.
Please fix as soon as possible.
We're trying to rest our password and have no received a link on how to do so.
still haven't received a link to reset password
I logged in with my email account on Google yesterday and today I was trying to build some forms and every few minutes it would ask for me to log in. I then tried to log in and it said I already had an account. I tried to reset password and have not received anything yet. PLEASE HELP!
Please refund and cancel service
Hi There,
I am trying to change the username on my account and it wont allow me to. Can you please assist me?
I have done all the steps to delete and nothing happen
Thank you for your help!
I have to many login attempts. Can you please reset it.
Thanks
How long does it take to send the reset instruction/message. I'm done the forgot your password section bit.
Hi further to above the issue is we don't know which email address or user name he used to access the account so we can password reset. We know we have an account but don't know which user name or email address was used.
me lo podría mandar en español por favor?
por Dios que complicado es!!!!!! solo quiero recuperar para mi último consumo pero no recuerdo mi usuario ni mi contraseña los correos
por favor indíqueme que puedo hacer
I dont want to reset my password, i just want to see what my password is
This process was not working Friday and it is not working today. I was sent a link after hours on Friday and it expired. Can you send the link to reset the password?
I went through this process already but it is not allowing me to reset the password. the button to create new password does not work when I get to that screen. I believe this is because I originally created the account by logging in with my google account and now that I'm HIPAA compliant, it doesn't let me.
You never sent me my password ID get my user name so I cannot login to the M3 you
That's not the question i asked
i have assigned a form to a person using the app, that person has a new phone but lost their password and cant log on to their app.
How do they recover this?
Thanks! I figured that out right after I sent.
my emails did not send the link kindly recheck
Já fiz tudo isso é não deu certo não tenho assesso algum será q teria como eu desistir e vcs m rembolsararem fico no aguardo muito obrigada
Hi!
I have tryed several Times to reset the password, but always get the messege that the time expired, how can you help me with this?
I got your latest message with instructions on how to reset my password. I have done this several times now. The first several times I did it nothing happened and then I started getting emails to reset the password with links that would not work because they said they were expired.
I immediately click on the link and it says it's expired. I click on it the second it comes through and it says it's expired. Please help.
I've selected "forgot password" and it says reset instructions have been sent, but it's been several minutes. I need to quickly reset the password for my coworkers before I leave town, are the emails automatic? I'm worried they won't have access while I'm away because the email is taking so long.
I have been trying to reset my password with no success. By the time the link appears in my mailbox the link is expired. I have been trying to submit a support ticket but it just idles on "please wait." Please help me resolve this!
Alison Seidenstricker
Hi I can't tell if I have an account or not. I had a kid create my website years ago and I know he used jotform on my site in the past. I am creating a new website and thought of using jotform again. I entered my email address for "forgot password" because while trying to create a new account I was told I could not use my email address, so I thought it was in use. Needless to say, I never received an email to reset my password. Can you help?
thanks so much