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  • Profile Image

    Unable to receive email notifications

    Asked by Holly on January 30, 2015 at 10:37 AM

    We are having cases where forms are submitted to us but they don't land in our inbox - so we are missing orders.

    Please can you help

    Page URL:
    http://www.bgi.uk.com/index.php?page=insurance&amp;cat=7&amp;product=7<br/>6&amp;title=Lovelite+UK

    email notifications email notifications unable to receive
  • Profile Image
    JotForm Support

    Answered by Jan on January 30, 2015 at 01:24 PM

    Hi there, 

    Please log in to JotForm using your account so that we can assist you properly. 

    Is this the form that you're referring to? http://form.jotformeu.com/form/42662210468351

    The emails associated on the notifications is not on the bounce list. I checked the mail logs and saw that the submissions were sent successfully. Here's a guide on how to check your form email history.

    hdavies.fo*****fa*******@gmail.com

    [2015-01-30 11:49:39] Submission #298445771456311529 Form #42662210468351 SENT to hdavies.fo*****fa*******@gmail.com from noreply@jotform.com via AMAZONSES 

    [2015-01-30 11:46:31] Submission #298445581456954813 Form #42662210468351 SENT to hdavies.fo*****fa*******@gmail.com from noreply@jotform.com via AMAZONSES 

    [2015-01-30 11:30:24] Submission #298444618456343442 Form #42662210468351 SENT to hdavies.fo*****fa*******@gmail.com from noreply@jotform.com via AMAZONSES 

    sa****.mar****@bgi.uk.com

    [2015-01-30 11:49:42] Form #42662210468351 SENT to sa****.mar****@bgi.uk.com from hdavies.fo*****fa*******@gmail.com via SENDMAIL 

    [2015-01-30 11:49:39] Submission #298445771456311529 Form #42662210468351 SENT to sa****.mar****@bgi.uk.com from noreply@jotform.com via AMAZONSES 

    [2015-01-30 11:46:30] Submission #298445581456954813 Form #42662210468351 SENT to sa****.mar****@bgi.uk.com from noreply@jotform.com via AMAZONSES 

    j***.ma****@bgi.uk.com

    [2015-01-30 11:49:40] Submission #298445771456311529 Form #42662210468351 SENT to j***.ma****@bgi.uk.com from noreply@jotform.com via AMAZONSES 

     

    [2015-01-30 11:46:31] Submission #298445581456954813 Form #42662210468351 SENT to j***.ma****@bgi.uk.com from noreply@jotform.com via AMAZONSES 

    I checked the email notifications settings and it is configured correctly.  Please check your spam folders. Please try to check if your email program or client has spam filters. You can also whitelist Jotmail IP addresses.

    Related guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

     

    Hope this helps. Thank you.