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vibha_atlAsked on January 30, 2015 at 1:04 PM
I need urgent help. Its a Chess registration form http://form.jotform.us/form/43364166643154
WHY 2 out of 5 registrations have been submitted without payment. Paypal is mandatory.
I am also calculating total amount which then automatically copied to paypal amount. Please check my form and see what's wrong.
Thanks
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BenReplied on January 30, 2015 at 2:23 PM
Can you please tell us if your jotform is being accessed directly or over a website? If you are embedding the jotform on some website please give us the link to the page with the jotform so that we can inspect what might be the issue.
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vibha_atlReplied on January 30, 2015 at 4:33 PM
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MikeReplied on January 30, 2015 at 5:28 PM
We would like to recommend you to try an iFrame version of the form on your web page.
It should help in case the form is conflicting with other javascripts on the web page.
Note, if you manually complete 'Incomplete Payment' submission, it will not process any payments.