What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Meine Formulare sind in my Forms nicht mehr ersichtlich

    Asked by Reolon Rosmarie  on January 31, 2015 at 10:09 AM

    Sehr geehrte Damen und Herren


    Ich habe über den Magix Webdesigner 10 premium eine neue Homepage erstellt. Dabei habe ich ein Kontaktformular

    und ein Anmeldeformular eingebunden (Hergestellt über Jotform).

    Die Formulare funktioneren gut, aber wenn ich etwas abändern will, finde ich die Formulare nicht mehr auf Ihrer

    Homepage - die Formulare waren bei Ihnen immer unter "my Forms" gespeichert und nun sind sie plötzlich weg und

    ich habe keinen Zugriff mehr auf meine Formulare - was ist da passiert?


    Vielen dank für eine Antwort und mit freundlichen Grüssen

    R. Reolon

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    Answered by Ben on January 31, 2015 at 05:25 PM

    I see that you have 2 guest accounts with us, which is the reason why this happened.

    Do note that guest accounts are only showing you their jotforms and submissions for as long as you have its cookies. Once they are removed, it seems that everything is removed, but it is not.

    To fix this, please create an account with us which will set you up with a free plan and should automatically transfer the jotforms to the new account, but if it does not, we will be happy to do that

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    Answered by Reolon Rosmarie on February 01, 2015 at 07:12 AM

    Vielen, vielen Dank - alles i.O.

    Mit freundlichen Grüssen

    R. Reolon

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    JotForm Support

    Answered by Kiran on February 01, 2015 at 01:40 PM

    I believe that the issue is resolved for you now. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!