What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not Receiving Submission Emails For Pending Payments

    Asked by meiyinhung on January 31, 2015 at 06:22 PM

    Hi,  I am experiencing the same issue.  Not getting notifier for pending payment  Please help. Thank you.

     

    Mei Yin 

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    Answered by Sean on January 31, 2015 at 08:28 PM

    Hello meiyinhung,

    If you would like to get submission notification for pending payments, it is recommended that you enable this in your PayPal account. Please follow the instructions below on how to get this done.



    I hope this helps. Feel free to contact us if further support is needed.


    Cheers!
    Sean

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    Answered by meiyinhung on February 01, 2015 at 07:56 PM

    Hi, 

    The problem is not related to the setting because I have already done that before posting my question.

    I have been using jot forms and the notification has been working fine until recently.  

    Please advise what I have to do to get this fixed.  

     

    Thanks, 

    Mei Yin

     

     

     

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    JotForm Support

    Answered by ashwin_d on February 02, 2015 at 03:28 AM

    Hello Mei,

    I'm sorry for the trouble caused to you.

    I have cloned your form and tested it sever times without settling the payment. I will continue my tests further and get back to you with my findings.

    Thank you!

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    Answered by meiyinhung on February 03, 2015 at 09:55 PM

    I am hoping to find a solution for my problem through reviewing the forum. I found that there are others who are experiencing the same problem that I have. Unfortunately, the responses I found was not encouraging. There seems to be a bug in the system and nobody seems to know how to fix this so far. In fact, one thread was posted in Oct 2014 and the supporting staff said he reported it but never got back to the client with a solution.  I have been a jot form user for a couple of years and I recently paid for my subscription.  I will be very disappointed if this bug doesn't get fixed.  

    Please take a serious look at this issue and provide all your clients a solution to this. 

    Thank you.

      

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    JotForm Support

    Answered by ashwin_d on February 03, 2015 at 11:28 PM

    Hello Mei,

    I did few test and it seems you are right, the "Pending Payment Email" feature does not seems to work. I did not received any pending payment emails. 

    Let me report it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

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    JotForm Support

    Answered by liyam on February 06, 2015 at 02:14 AM

    Hello Mei Yin,

    Pending emails are sent after 30 mins. Can you confirm that until now you have not yet received the pending payment email?

    Thanks.

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    Answered by dmichaels on February 08, 2015 at 04:15 PM

    I am having the same problem.

    I submitted a form today at 1:30pm, abandon it at the PayPal page.

    As of 4:10pm there has been no E-mail received.

    This is the form:

    http://form.jotformpro.com/form/50036771106952

    The 30 minute delay would be fine (fantastic even!), but alas, I receive nothing.

    This really does need to be looked at ASAP.

    Thanks,

    David

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    JotForm Support

    Answered by jonathan on February 08, 2015 at 08:22 PM

    @David

    We will resolve your issue here http://www.jotform.com/answers/512082

    Thanks.

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    Answered by dmichaels on February 08, 2015 at 09:57 PM

    I don't understand. I followed your link and I don't see a resolution there. If you're pointing me to the answer you wrote about setting the PayPal field properties, I've already done that, but no E-mail is sent/received.

    David

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    JotForm Support

    Answered by ashwin_d on February 08, 2015 at 11:17 PM

    Hello David,

    My colleague have just moved your question to a new thread so that we can address your issue separately. 

    There seems to be a glitch where the submission emails are not being sent successfully for pending payments. This is already reported to our back end and one of our developer is already already looking into this issue. 

    We will report this issue again to our back end team in your own thread so that we can address your issue separately.

    Thank you!

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    JotForm Support

    Answered by liyam on February 10, 2015 at 04:33 AM

    Hello,

    I found the problem and have just fixed it.  Your pending emails should have now landed to your inbox (including past submissions).  Also, you'll be receiving your pending payment emails for the next submissions you receive.

    If this problem persists, please do let us know.

    Thanks.

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    Answered by meiyinhung on February 10, 2015 at 04:13 PM

    Hi, I tested it.. it is working now.  Thank you.

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    JotForm Support

    Answered by jonathan on February 10, 2015 at 04:53 PM

    Thank you for the confirmation that it is now working.

    Contact us again anytime should you need our assistance.