Upload Preview Widget is not including uploaded image in email notifications

  • straypetalert
    Asked on January 31, 2015 at 8:53 PM
    Hello, It's still not working. I can upload the image but when its send to receipent it doesn't deliver the image.Upload Preview Widget is not including uploaded image in email notifications Image 1 Screenshot 20
  • raul
    Replied on January 31, 2015 at 9:36 PM

    Your notifier is currently using an incorrect name for the Pet Photo field.

    Upload Preview Widget is not including uploaded image in email notifications Image 1 Screenshot 40

    Please change it to the following name:

    Upload Preview Widget is not including uploaded image in email notifications Image 2 Screenshot 51

    Once you made this change, you should receive the uploaded picture information on the email notification.

    Upload Preview Widget is not including uploaded image in email notifications Image 3 Screenshot 62

    Let us know if this helps.

  • straypetalert
    Replied on January 31, 2015 at 10:20 PM

    I deleted one of my fields so I'm not sure if that messed up my "Clickto49" delegation. How do I know what number to put behind the "Clickto"? for the photo field.

  • raul
    Replied on January 31, 2015 at 10:35 PM

    You can grab the corresponding field from the list on the right side of the email template editor.

    Upload Preview Widget is not including uploaded image in email notifications Image 1 Screenshot 20

    The "Clickto49" name that I shared before is from your form so this is the actual field name you need to use on your email template to receive the uploaded picture in your email notification.

    Since you've customized it then it will be not automatically updated when you add/delete a field in your form.

  • straypetalert
    Replied on January 31, 2015 at 10:49 PM

    I'm not sure I understand, I have "Clickto49" in the photo field and it still not attaching the picture to the alert email.

  • straypetalert
    Replied on January 31, 2015 at 11:09 PM

    Upload Preview Widget is not including uploaded image in email notifications Image 1 Screenshot 20

     

  • Kiran Support Team Lead
    Replied on February 1, 2015 at 9:57 AM

    Could you try replacing the current field name for the photo with {clickTo49} (case sensitive) and check if you are able to receiving notifier with the images? I've cloned your JotForm and I was able to get the image in the notifier by changing the field name to {clickTo49}.

    Upload Preview Widget is not including uploaded image in email notifications Image 1 Screenshot 20

    Please get back to us if you need any further assistance. We will be happy to help.

    Thank you!!

  • straypetalert
    Replied on February 1, 2015 at 11:13 AM

    Seems to be working! Thank for your help!!!

  • Kiran Support Team Lead
    Replied on February 1, 2015 at 1:19 PM

    You're welcome. It's our pleasure to assist you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!