What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are my jotforms disabled and not found?

    Asked by bkp.success on February 01, 2015 at 09:01 PM

    Dear Jotform,

    Your system suspended my account by mistake (may be).  Please check my account and reactivate my account to publish my forms.

    Thanks 

    Page URL:
    http://www.jotform.me/brssiedu1/23072002

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    JotForm Support

    Answered by ashwin_d on February 02, 2015 at 06:43 AM

    Hello,

    I did check your account and found that it is already active. Are you still not able to sign in to your account?

    Upon taking a closer look, I found you have one another account which is currently suspended. One of my colleague have already responded to you on the following thread:  http://www.jotform.com/answers/507583-My-IP-Was-Blocked-Can-You-Unblock-My-IP#4 

    Thank you!

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    Answered by bkp.success on February 02, 2015 at 06:53 AM

    Hi ashwin_d;

    http://www.jotform.me/brssiedu1/23072002  this is from "brssiedu1" account. My account is blocked so, I am unable to respond from there, so i respond from this account.

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    JotForm Support

    Answered by ashwin_d on February 02, 2015 at 08:32 AM

    Hello,

    You have already created one another thread for same issue, we will answer you on the following thread:  http://www.jotform.com/answers/507583-My-IP-Was-Blocked-Can-You-Unblock-My-IP#4 

    Thank you!

     

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    Answered by bkp.success on February 02, 2015 at 08:48 AM

    Hello,

    There is a misunderstanding ........ I want to say that my http://www.jotform.me/brssiedu1/23072002 this form is disable. there is no relation between this two thread you mentioned. your mation thread is related with bkp.success and my problem is related with brssiedu1.

    Thank you....

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    Answered by KadeJM on February 02, 2015 at 10:54 AM

    Thank you for clarifying the issue more.

    I found that your account was actually suspended because of two jotforms for "Alolika" and "Arpita" you have which appeared to be suspicious of phishing or obtaining sensitive information which would be a violation of our Terms of Usage. This is the reason why your jotforms are disabled.

    Can you please explain the purpose of these two jotforms and what they are being used for? 

    Also can you please provide us with a link to the webpage or site that you are using them on if any?

     

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    Answered by bkp.success on February 02, 2015 at 11:13 AM

    Thank you KadeJM for asking me the purpose of the forms.

    Actually this "Alolika" ar "arpita" are the name of my students and you can check the form name submission which is also allotted for a particular student. Only "submission" form has submit facility and others forms have not. other two are only for accessing the link (Study materials/Class note/Assignments) providing by me. 

    I have also another form where when student provides his/her student Id and submit the form, he/she redirect to their allotted page (here I have use your thank you redirect facility).

    I hope I can explain you the purpose properly. It is actually used for educational purpose.

    Thank you.

     

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    JotForm Support

    Answered by ashwin_d on February 02, 2015 at 12:00 PM

    Hello,

    Thank you for explaining the purpose of the suspected forms. 

    Have you embedded your form in your web page? Please share the web page URL and we will take a look.

    We will wait for your response.

    Thank you!

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    Answered by bkp.success on February 02, 2015 at 12:58 PM

    Thank you ashwin_d .

    NO I have not embedded it in my webpage/any other page. I have used it using the URL  http://www.jotform.me/brssiedu1/########

     

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    JotForm Support

    Answered by david on February 02, 2015 at 01:42 PM

    Hi,

    I believe one of my colleagues is looking into your situation in this thread:

    http://www.jotform.com/answers/507583-My-IP-Was-Blocked-Can-You-Unblock-My-IP#4

    It appears as though the IP block itself has been removed though.