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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why isn't the Paypal integrating into my form?

    Asked by DillanD on October 14, 2011 at 09:08 AM

    hey guys, 


    great great site. I put everything together so easily, including adding in a payment section on my form with my Paypal account.

    When I post it on my site, however, the Paypal section isn't coming up. Is there something else I need to know?


    You can see what I'm talking about on my site here: http://www.SavorYourExistence.com

    click on Make An Appointment, click the blue link and scroll down---the Paypal/payment option doesn't show up on my form.





    Page URL:

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    Answered by yasinco on October 14, 2011 at 09:23 AM

    Did you save your form after you added the payment feature? and if that does not work add an IFRAME code.


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    Answered by yasinco on October 14, 2011 at 09:25 AM

    Hey, its there when they submit it tghey will be taken to paypal to be charged.


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    Answered by allanftd on October 14, 2011 at 09:44 AM

    Hi DillanD,

    Thank you for your message. I was able to replicate the issue when I do not select an item to purchase. However, if I check at least one of the two items, I was redirected to the Paypal payment page as shown below:

    If it is required for your customers to purchase an item, we suggest that you make the "Initial Health Consult" a required field so that the form will not be submitted if there is no item checked.

    Please let us know if you have any other questions or concerns. Thank you for using JotForm!