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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Im having issues with the Paypal section of my form.

    Asked by TheKessCollective on February 02, 2015 at 12:53 PM

    People are not able to submit they're credit card info at check out. 

    Page URL:

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    Answered by Shadae on February 02, 2015 at 01:32 PM

    Hi TheKessCollective,

    Can you provide us with more information regarding the issue that you are having regarding your PayPal field?

    Are users getting an error message when submitting the form, if so could you provide us with the error message?

    We await your response to better assist you.

    Thank you.

  • Profile Image

    Answered by TheKessCollective on February 02, 2015 at 01:42 PM

    Im sorry unfortunately I don't have the exact error message?  Ive had several users report back to me saying its not letting them enter they're credit card info. I also noticed that I have several repeated submissions from users re-enterting in they're credit card info. Thanks 


    Here is the site I use for the form.

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    Answered by Shadae on February 02, 2015 at 02:20 PM

    Hi KessCollective,

    After reviewing your form on your website, I am seeing that there are time when the credit card field is not loaded when it has been selected. Refreshing the page does resolve the issue, as such it works at times and at other times it doesn't.

    This issue however does not occur on our direct form, as such it appears that there is some conflict on your webpage that is causing this issue.

    Please embed your form using the iFrame method, this will resolve any conflict issues.


    I hope this helps, please inform us if you need further assistance.