We have a jotform on our website... how do we make changes to it?

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    Jennifer Peacock
    Asked on October 14, 2011 at 12:52 PM

    Our form is currently sending information to a user that no longer exists in our company.

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    Answered on October 14, 2011 at 12:59 PM

    You can make another one for yourself in your own account.


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    Answered on October 14, 2011 at 01:05 PM

    You will need to remove their email from the notification:

    1. Load the form into the form builder

    2. While on the Setup & Embed tab, click Email Alerts and then Notification

    3. Click the Reply-To and Recipient Settings button

    4. In the Recipient E-mail field, remove the non-existant user's email address, click the Finish button and save the form

    Please see Send Form Emails to Multiple Recipients in our user guide. (The only difference would be that instead of adding an address, you would be removing it.)