What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have a jotform on our website... how do we make changes to it?

    Asked by Jennifer Peacock on October 14, 2011 at 12:52 PM

    Our form is currently sending information to a user that no longer exists in our company.

    Page URL:

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    Answered by yasinco on October 14, 2011 at 12:59 PM

    You can make another one for yourself in your own account.


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    JotForm Support

    Answered by abajan on October 14, 2011 at 01:05 PM

    You will need to remove their email from the notification:

    1. Load the form into the form builder

    2. While on the Setup & Embed tab, click Email Alerts and then Notification

    3. Click the Reply-To and Recipient Settings button

    4. In the Recipient E-mail field, remove the non-existant user's email address, click the Finish button and save the form

    Please see Send Form Emails to Multiple Recipients in our user guide. (The only difference would be that instead of adding an address, you would be removing it.)