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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions of my forms not received

    Asked by gventer77 on February 03, 2015 at 09:06 AM

    For some reason these forms are not sent to my address.

    I can see submissions here in the list but it was not sent to my email account

    Page URL:
    http://www.accountingdirect.co.za/index.php/upgrade-my-current-pastel

    My Forms Submissions not received email email account
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    JotForm Support

    Answered by david on February 03, 2015 at 12:10 PM

    Hi,

    I checked your form and the notification does indeed look like it is setup correctly.  So I checked our logs for your email address and it appears as though the notifications were failing for a bit but are now being sent:

    I am unsure if you have corrected something on your own or if another support member assisted you already, but it looks like your notifications are working again.  Let us know if you are still not receiving your notifications and we will be happy to have another look.