How to re-direct certain information on other department.

  • Victoria Soro
    Asked on April 20, 2023 at 9:50 AM

    I wanted to know if there is a way to forward certain information that has been completed by the client on the form to a third party.
    For example, the client completes a booking form for a holiday rental. I wish to have all the information pertinent to their arrival and departure sent to my housekeeper, dates, number of people, arrival time, flight number, departing time from the property etc. but want to make sure the housekeeper does not receive personal information from the form, such as passport number, email,etc. Any suggestions?
    Thank you.

  • Marvin_J
    Replied on April 20, 2023 at 10:10 AM

    Hi Victoria,

    Thanks for reaching out to Jotform Support. Unfortunately, this is not possible. When you forward the information to a certain department, it will show all the information that you have gathered. You may want to set a conditional logic on your form.

    Here are some use-case scenarios:

    • Sending emails to different addresses according to user answers
    • Showing additional questions when a user chooses a specific answer
    • Skipping pages in a multipage survey depending on user answers
    • Offering different PDF downloads depending on the user’s choice
    • Showing a different Thank-You message based on user answers to a quiz
    • Password protecting a form
    • Not showing the submit button until the user makes a particular choice

    You can check out our full guide Conditional Logic for Online Forms.

  • TaraSoro
    Replied on April 22, 2023 at 2:58 AM

    Thank you Marvin for your response.