Calendar Pop-up Stays after Date is Selected

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    Asked on February 03, 2015 at 02:59 PM

    Hi, we are having this problem and I'm not sure I understand the iFrame code solution.  Our users don't access the form on a webpage, we give them the direct link.  How do we do that with an iFrame? Maybe I'm not quite understanding?



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    Answered on February 03, 2015 at 04:45 PM

    Hi Deb,

    Please let us know the form ID/Link in question so we can check it. There's should be no problem when using the direct link. If there's a bug, we can submit it to our developers so they can fix it.


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    Answered on February 03, 2015 at 04:48 PM


    I have not had the problem using Firefox or Chrome latest versions as of today, but we get complaints about this from about 10% of the submitters.

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    Answered on February 03, 2015 at 06:00 PM

    I have checked the form in Google Chrome, Firefox, Opera and Internet Explorer, but I was not able to reproduce any issues with the Date Picker.

    If the issue is happening on some specific version of operation system or browser, please let us know.

    There is also an option to not show the Calendar Popup, it can be enabled via the field properties, so you might consider trying it on your form.

    Thank you.