What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I imported my Adobe Central forms, but your system has not emailed me my account password, how can I retrieve it?

    Asked by James Pearce  on February 04, 2015 at 07:39 AM

    When I use your password retrieval tool, I still get no emails.

    I got the emails saying my form was imported, but nothing with my account details.


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    JotForm Support

    Answered by Kiran on February 04, 2015 at 10:21 AM

    I see that the account is automatically created and imported the forms to JotForm account registered with your email address. I've requested the password reset on your behalf with your email address. You'ld be receiving the link with the password reset link. Please click on that link and reset your password. You can then login into your account by using the email address and the reset password.

    Since the username is autogenerated, it seems to be long and if you want to change your username please provide us with your required username. We'll be happy to change the username for you so that you can also use the username instead of email address to login.

    Thank you!!

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    Answered by riouxmarie on February 04, 2015 at 11:34 AM

    can you do it for my account as well
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    JotForm Support

    Answered by Kiran on February 04, 2015 at 12:38 PM


    Your query has been moved to a separate thread and shall be addressed there.