Next Step Button Not Working

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    99clarkj
    Asked on February 04, 2015 at 11:40 AM

    We are having reports of the next stage button not working. Sometimes when you refresh the page it does work but most of the time it doesn't - and no customer in their right mind is going to refresh, they will just exit. Can you tell me why this isn't working well?

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    99clarkj
    Answered on February 04, 2015 at 12:37 PM
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    Shadae
    Answered on February 04, 2015 at 02:16 PM

    Hi 99clarkj,

    I do apologize for the issue that you are experiencing with your form.

    I was not able to replicate the issue of the "Next" button now working. I tested the first page of your form, refreshed a few times and did not experience this issue.

    Can you confirm if you are still experiencing an issue?

    Thank you.

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    BillCameron
    Answered on March 09, 2015 at 10:53 PM

    I'm having the same issue.

    Sometimes it works, sometimes it needs a refresh, and at the the moment it doesn't matter how many times i refresh it wont work.

    The back button is also there in the first page, which doesn't make any sense.

     

    page URL:
    http://www.pencil.com.au/get-started

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    Charlie
    Answered on March 10, 2015 at 03:28 AM

    Hi BillCameron,

    To better assist our users, we advise them to create their own thread for each question or concern that they have, I went ahead and opened one for you. Please refer to this link instead: http://www.jotform.com/answers/530205. We will address to it accordingly.

    Thank you.