- PbBlancoAsked on February 04, 2015 at 07:15 PM
Hi, i'm using your service and i'm very happy with this app. But, i have some issues. In one of my forms, when someone filled it, is supposed that i receive an email with him/her info. But, i only receive the mail with the name of that person, but not the other data. Can you help me to fix this error? Thank you so much!
- JotForm SupportKiranAnswered on February 04, 2015 at 07:53 PM
Thank you for using JotForm. Let us help you to sort out the issues. As I check the email notification, I see that the field IDs are not matching with the one existing on the email. You may remove the highlighted text from the email notification and add the Form fields from the right side to rectify the issue.
Alternatively, you may also add a new notification email by following the guide below so that it arranges the form fields automatically on your email.
Once you have the new notification set, you may delete the existing notification.
Hope this information helps. Please get back to us if you need any further assistance. We will be happy to help.
- PbBlancoAnswered on February 05, 2015 at 12:22 AM
Thank you so much Kiran!!! Both solutions works perfect, now i have my form ready to go!
- JotForm SupportWelvinAnswered on February 05, 2015 at 04:15 AM
We're glad that we could help! If you require any further assistance, feel free to contact us again.
Thank you for using Jotform!