What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Data received from emails

    Asked by PbBlanco on February 04, 2015 at 07:15 PM

    Hi, i'm using your service and i'm very happy with this app. But, i have some issues. In one of my forms, when someone filled it, is supposed that i receive an email with him/her info. But, i only receive the mail with the name of that person, but not the other data. Can you help me to fix this error? Thank you so much!

    Screenshot
    Emails My Forms name app and
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    JotForm Support

    Answered by Kiran on February 04, 2015 at 07:53 PM

    Thank you for using JotForm. Let us help you to sort out the issues. As I check the email notification, I see that the field IDs are not matching with the one existing on the email. You may remove the highlighted text from the email notification and add the Form fields from the right side to rectify the issue.

    Alternatively, you may also add a new notification email by following the guide below so that it arranges the form fields automatically on your email.

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Once you have the new notification set, you may delete the existing notification.

    Hope this information helps. Please get back to us if you need any further assistance. We will be happy to help.

    Thanks.

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    Answered by PbBlanco on February 05, 2015 at 12:22 AM

    Thank you so much Kiran!!! Both solutions works perfect, now i have my form ready to go

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    JotForm Support

    Answered by Welvin on February 05, 2015 at 04:15 AM

    We're glad that we could help! If you require any further assistance, feel free to contact us again.

    Thank you for using Jotform!