Data received from emails

  • PbBlanco
    Asked on February 4, 2015 at 7:15 PM

    Hi, i'm using your service and i'm very happy with this app. But, i have some issues. In one of my forms, when someone filled it, is supposed that i receive an email with him/her info. But, i only receive the mail with the name of that person, but not the other data. Can you help me to fix this error? Thank you so much!

    Jotform Thread 510119 Screenshot
  • Kiran Support Team Lead
    Replied on February 4, 2015 at 7:53 PM

    Thank you for using JotForm. Let us help you to sort out the issues. As I check the email notification, I see that the field IDs are not matching with the one existing on the email. You may remove the highlighted text from the email notification and add the Form fields from the right side to rectify the issue.

    Data received from emails Image 1 Screenshot 20

    Alternatively, you may also add a new notification email by following the guide below so that it arranges the form fields automatically on your email.

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Once you have the new notification set, you may delete the existing notification.

    Hope this information helps. Please get back to us if you need any further assistance. We will be happy to help.

    Thanks.

  • PbBlanco
    Replied on February 5, 2015 at 12:22 AM

    Thank you so much Kiran!!! Both solutions works perfect, now i have my form ready to go

  • Welvin Support Team Lead
    Replied on February 5, 2015 at 4:15 AM

    We're glad that we could help! If you require any further assistance, feel free to contact us again.

    Thank you for using Jotform!