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  • Profile Image

    Text area fields are displaying symbols instead of apostrophes, on Google Spreadsheet

    Asked by mcwatson on February 05, 2015 at 07:09 AM

    Hi,

    My forms are still replacing an apostrophe with a code when going through to Google Sheets as an integration, this time when I'm using a Text Area field. As an example,

    I'm interested in a room, please could you send me more details. Thanks.

    is coming out as.....

    I'm interested in a room, please could you send me more details. Thanks.

    Could you let me know how I fix this?

    Thanks,

    Page URL:
    http://form.jotformpro.com/form/50112948150952

    Submissions apostrophe My Forms style size font
  • Profile Image

    Answered by Carina on February 05, 2015 at 10:38 AM

    I see that you contacted us before regarding this situation:

    http://www.jotform.com/answers/456582 

    I tested with a new form and also got the symbols replacing the apostrophe but only on the text-area field:

     

    Test form:
    http://form.jotformpro.com/form/50353919010952? 

    Test spreadsheet:
    https://docs.google.com/spreadsheets/d/1S1WFcPwgu33fQ5PfyEkdbonvFrXuqA018x0bSU7lWTI/edit?usp=sharing

    I forwarded this to our developers so they can analyse better this situation. They will contact you via this thread once they have an update on this situation.

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    JotForm Support

    Answered by alp_deniz on February 14, 2015 at 01:46 PM

    Hello,

    We have identified and just fixed the problem. Thank you very much for notification.

    All the best,

    Alp