What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I downgraded my account today and it says it is scheduled to be cancelled manually. Do I need to do something else manually or do you?

    Asked by mwinter on February 05, 2015 at 11:25 AM
    cancelled my account downgraded
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    JotForm Support

    Answered by jonathan on February 05, 2015 at 12:45 PM

    Since you were paying using Paypal, here is a guide on how to cancel your subscription.

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit  this page for a more detailed guide on how to cancel a Paypal subscription.

    The account will be cancelled and will auto downgrade to Free plan on the date of its expiration.

    Please let us know if you need further assistance.

    Thanks.