What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why hasn't my upgrade shown up for my account yet?

    Asked by balothiaris on February 06, 2015 at 08:09 AM

    Hi there!



    I just paid 9.90 dollars to upgrade my account but the system of my form is stiil the same... I still see that i have 100 submission limit...

  • Profile Image

    Answered by KadeJM on February 06, 2015 at 11:21 AM

    Okay so you've upgraded to our premium plan it seems.

    I checked this in your account and can confirm that you are on the premium plan. Normally it is instantaneous but there have been occasions where it can sometimes rarely take a few minutes.

    If you're still unable to see your subscription on your end then please log out of your account then log back in and you should see it updated with your subscription.

    Let us know if you have any more issues with this.