What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I cancel my account?

    Asked by jcsterling827 on October 17, 2011 at 12:35 AM
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    JotForm Support

    Answered by idarktech on October 17, 2011 at 12:43 AM


      To downgrade your account please login to JotForm then click on Account Settings from the bottom of the page. The Account Settings will show you a 'Cancel' button click on this button and you will be redirected to Plimus website.

    Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm. If you forgot the password you may visit the link below and enter the email address used upon sign up.

    Your account shall remain Premium status until the time you have paid for expires but you will no longer be billed again. 


    Let us know if you get problems with the cancellation process.



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    Answered by jcsterling827 on October 17, 2011 at 10:17 PM

    Tried but failed.  Help again

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    JotForm Support

    Answered by liyam on October 17, 2011 at 10:34 PM

    I have canceled your subscription for you.  You won't get charged again.  You are also scheduled for downgrade tomorrow.  Feel free to resubscribe to us anytime you wish to use our paid services again.

    If you have other questions or concerns, please do let us know.

    Thank you for using JotForm! :)