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    Two checkboxes in the configurable widget were not included in the Submission

    Asked by LRGR on February 06, 2015 at 02:22 PM


    I have two checkboxes in the configurable widget and it doesn't seem to be coming through on the submission on which box they are checking.


    This is a re-post of a comment on How to Set Up the Configurable List Widget

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    JotForm Support

    Answered by BDAVID on February 06, 2015 at 04:26 PM

    Is this the form you are talking about?: http://www.jotform.us/form/50364864960159

    I cloned that form, and I see you have added the configurable list widget, but you have added only text boxes, I did not find any check boxes. I did a submission test, and I see it did come in the email notification: 

    Could you try deleting and setting up the email notification again? Let us know if that helps.

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    Answered by LRGR on February 15, 2015 at 02:47 PM

    No that is not the right widget.  The form is http://www.jotform.com//?formID=50364864960159 and http://www.jotform.com//?formID=50316390448151


    The widget is titled pets: and it has breed, age, sex, altered, then living and deceased check boxes.



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    JotForm Support

    Answered by jonathan on February 15, 2015 at 04:17 PM

    I checked your jotform http://www.jotform.us/form/50364864960159 and made a test submission using the 'Pets' Configurable List widget.

     I did see the empty checkbox option in the resulting submission


    when I checked the form in my Form Builder, I found that the checkbox option of the Configurable List was wrongly setup as it does not have an existing option/answer.

    for the configurable list checkbox, the setting should be like this


    I suggest you checked the user guide: -How-to-Set-Up-the-Configurable-List-Widget

    and checked the configuration for checkboxes.

    Correct the setting on your widget and it should now work fine.

    Please let us know if issue persist.