What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Collapse is not working correctly when my form is viewed on mobile devices

    Asked by JAYDE SMITH  on February 06, 2015 at 02:58 PM

    SORRY FOR THE CAP, MY KEYBOARD IS STUCK. WHEN SOMEONE TRIES TO USE ANY OF MY FORMS FROM A SMARTPHONE OR TABLET, SECTION 4 DOES NOT SHOW UP THEREFORE THEY CAN NOT SUBMIT THE APPLICATION. I DO NOT KNOW HOE TO FIX THIS ISSUE. WHEN I TRY IT FROM A DESKTOP, OR LAPTOP IT WORKS THOUGH. 

    Page URL:
    http://form.jotform.us/form/50325403464144

    section open OR My Forms smartphone stuck
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    Answered by raul on February 06, 2015 at 04:39 PM

    I've checked your form using my phone (Android 4.4.2) and was able to see the section 4 in your form and the submit button appeared correctly.

    Could you please let us know which device/browser are you using to test your form? Also, is your form embedded on a website? If so, could you please provide the URL so we can test it?

    We'll wait for your response.
    Thanks.