What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form submissions are gone?

    Asked by taDave on August 20, 2010 at 10:50 AM

    When I look at my list of forms and click on one, the submission button on top says there are 20 submissions. But when I click to view them, it says there are no submissions to display. Where are my submissions?

     

    Form ID in question is 1892740285

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    Answered by sensiblewashington on August 20, 2010 at 11:14 AM

    I am having the same problem.  We are counting on, and paid for, JotForm to handle donations for a large event coming up, and we'd like to have some assurance QUICKLY that we can move forward with this!

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    Answered by gseb on August 20, 2010 at 11:34 AM

    The same problem just noticed. Looks like they have database infrastructure issues. We do fall semester registrations using jotforms - I can not imagine loosing this data...

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    Answered by sensiblewashington on August 20, 2010 at 11:36 AM

    For what it's worth, I installed the iPhone app and I can still view all submissions there.

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    Answered by gseb on August 20, 2010 at 11:50 AM

    OK. That gives some hope. Not having iPhone, I will have to wait until they fix the web access.

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    Answered by gseb on August 20, 2010 at 11:50 AM

    OK. That gives some hope. Not having iPhone, I will have to wait until they fix the web access.

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    Answered by receitadevida on August 20, 2010 at 11:58 AM

    Problems with submissions - again. We really need this working.

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    Answered by tuttimelonhk on August 20, 2010 at 01:58 PM

    same prob here....neeed this working ASAP

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    Answered by taDave on August 20, 2010 at 02:01 PM

    It's pretty unbelievable that this core functionality of JotForm is completely broken. I assume refunds will be given to everyone effected?

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    Answered by gseb on August 20, 2010 at 02:45 PM

    You can probably actually count the loses: 300k users x Failure time = Substantial money. Very disturbing is no communication from the company. It lowers the trust and loyalty of the users...

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    Answered by facesbydesign on August 21, 2010 at 01:50 AM

    Having the same issues as everyone else.  We are using the submissions for a huge ad campaign and this is making it very frustrating and will have an effect on the success or failure of this campaign!!

    UPDATE : FIXED 3:13 am edt 8/21/2010! 

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    JotForm Founder

    Answered by aytekin on August 23, 2010 at 08:22 AM

    Sorry about that. We introduced a bug to our software on Friday afternoon. The problem was then fixed early Saturday morning.

    There was no data loss or anything like that. The submissions page simply gave an error that said there are no submissions. We apologise for any inconvenience or frustration this might have caused.