What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I keep track of my tickets?

    Asked by Tahiko on October 17, 2011 at 09:24 AM

    Jotform satisfied most of our needs. however, I have a few questions:

     

    1. Is it possible for the user to see his/her filled in request or bug report? 

    2. Is it possible to have an overview of all the issues, in which they can be sorted by status, priority and/or category?

    3. Is it possible for the user then to see the status of his/her issue?

     

    We would love to use jotform, but these features are definitely required.

     

    Kind regards.

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 17, 2011 at 11:27 AM

    You can see the questions you previously asked here:

    http://www.jotform.com/answers/asked.php

    But the status of your tickets are not visible. We usually simply post an update on the thread when it is completed.