How can I keep track of my tickets?

  • Profile Image
    Tahiko
    Asked on October 17, 2011 at 09:24 AM

    Jotform satisfied most of our needs. however, I have a few questions:

     

    1. Is it possible for the user to see his/her filled in request or bug report? 

    2. Is it possible to have an overview of all the issues, in which they can be sorted by status, priority and/or category?

    3. Is it possible for the user then to see the status of his/her issue?

     

    We would love to use jotform, but these features are definitely required.

     

    Kind regards.

  • Profile Image
    aytekin
    Answered on October 17, 2011 at 11:27 AM

    You can see the questions you previously asked here:

    http://www.jotform.com/answers/asked.php

    But the status of your tickets are not visible. We usually simply post an update on the thread when it is completed.