What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How long does the import form from FormCentral takes

    Asked by jchenu on February 08, 2015 at 01:24 PM

    How long does the process take?

    A lot of users having the same problem. I think that if the import process sends e-mail when the process starts or end with errors or successful import the forms, everyone will be happy. Regards.

    This is a re-post of a comment on Import Your Forms and Responses In A Single Step From Adobe FormsCentral

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    JotForm Support

    Answered by jonathan on February 08, 2015 at 06:07 PM

    Importing the forms from FornCentral to your JotForm account should only take a couple of minutes.


    Did you already used the custom import tool on your FormCentral forms?

    I checked your JotForm account/username jchenu  

    but so far, I see only one form and its doesn't look like a FormCentral imported form.

    Please try using the import tool on your formcentral forms if you haven't yet

     1. Navigate to our Import Forms page, click on "Import Form":





    Let us know if still not imported.


  • Profile Image
    JotForm Founder

    Answered by aytekin on February 13, 2015 at 10:07 AM

    We are still investigating the reason why your data has not arrived. It is a big data with over 1000+ responses. So, something is messing things up. It is probably timing out before processing the whole data. 

    But, we will sort it out. I want you to know we are aware of this problem. 

  • Profile Image

    Answered by jchenu on February 13, 2015 at 11:39 AM


    thanks!Please keep me posted. 

    If I have to sign to a specific plan to suport this amount of data, please tell me.




    Jose Chenu

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    JotForm Founder

    Answered by aytekin on February 13, 2015 at 12:01 PM

    Your imported data is not counted towards your monthly free limit. So, you do not need to upgrade to a paid plan at this time. 

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    JotForm Developer

    Answered by ceren on February 20, 2015 at 03:33 AM

    Hello jchenu,

    All of your submissions are imported now.

    Thanks for your patience and we apologize for inconvenience.