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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not Receiving Pending Emails for Payment submission

    Asked by dmichaels on February 08, 2015 at 08:21 PM

    I am having the same problem.

    I submitted a form today at 1:30pm, abandon it at the PayPal page.

    As of 4:10pm there has been no E-mail received.

    This is the form:

    http://form.jotformpro.com/form/50036771106952

    The 30 minute delay would be fine (fantastic even!), but alas, I receive nothing.

    This really does need to be looked at ASAP.

    Thanks,

    David

  • Profile Image

    Answered by dmichaels on February 08, 2015 at 09:59 PM

    I don't understand. I followed your link and I don't see a resolution here.

    If you're pointing me to the answer you wrote about setting the PayPal field properties, I've already done that, but no E-mail is sent/received.

    There was a time that this did work (not with this form, but with an earlier form. This form is relatively new).

    Please let me know.

    Thanks,

    David

     

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    JotForm Support

    Answered by ashwin_d on February 09, 2015 at 07:28 AM

    Hello David,

    I'm sorry for the trouble caused to you.

    As mentioned to you on this thread, this issue is already reported to our back end team and they are already looking into this issue. We will get back to you as soon as this issue is fixed.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by liyam on February 10, 2015 at 04:38 AM

    Hello David,

    I've just replied on the other thread confirming that the problem has been fixed. Please do let us know if the problem persists

    Thanks.