No Email Notificaiton

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    amchamhk
    Asked on February 09, 2015 at 02:31 AM

    I have tried two submission test just now and still couldn't receive the mail notice, kindly please help asap

    Submission:

    http://www.jotform.com/submissions/50388702253454

    http://www.jotform.com/submissions/50218415416448

     

  • Profile Image
    ashwin_d
    Answered on February 09, 2015 at 09:29 AM

    Hello amchamhk,

    I did check both your form's notification email alert and did not find any issue with that. You have configured all the email alerts correctly and you should be receiving the submission emails correctly. I also checked our email logs and found that submission emails are being sent successfully. Please check the logs below :

    [2015-02-09 03:06:00] Submission #299278360722235507 Form #50388702253454 SENT to membership@amcham.org.hk from gchan@amcham.org.hk via SENDMAIL

    [2015-02-09 09:22:55] Submission #299300973181359000 Form #50388702253454 SENT to publintern@amcham.org.hk from gchan@amcham.org.hk via SENDMAIL

    [2015-02-09 09:22:55] Submission #299300973181359000 Form #50388702253454 SENT to rleung@amcham.org.hk from gchan@amcham.org.hk via SENDMAIL

    [2015-02-09 09:22:55] Submission #299300973181359000 Form #50388702253454 SENT to sen.godfrey.chan@gmail.com from gchan@amcham.org.hk via SENDMAIL

    Have you checked your spam folder already? Please check your spam folder and see if the submission emails ended up there.

    If the issue persists, you may like to change the "Sender Email" to "noreply@jotform.com". Please check the screenshot below:

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!