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krisforkeAsked on February 9, 2015 at 11:49 AM
I have gone into my form, the email is set up correctly. I did a "test email" and it did not come through. I am not receiving submissions via my email. Here is the form link:
http://www.jotform.com//?formID=23625478870160
My email is snowcoton@gmail.com
Please let me know how I can receive email alerts when a form is submitted. Please reply to this email as I do not know where to look publicly.
Thank you,
Kris Forke
Edelweiss Coton de Tulear
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David JotForm Support ManagerReplied on February 9, 2015 at 12:50 PM
I checked our bounce-list, and your email address is not there, I also see that our mail logs shows good delivery of notifications:
Could you please check your spam folder? In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:
· jotform.com
· email.amazonses.com
· amazonses.com
· jotform.co
· secure.jotform.co
· s3.amazonaws.com
· static-interlogyllc.netdna-ssl.com