Templates Page Does Not Show Properly the Category Part?

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    Alison
    Asked on February 09, 2015 at 12:56 PM

    Hello!

    When I navigate to this page on your site: http://submit.jotformpro.com/form-templates/ , there is a brief glimpse of what looks like a header with browsing categories. "Browse by Industry" is one of the topics. Then it is obscured within one second and there is no apparent way to reveal it.

    When I refresh the page, it pops up, and then one second later, it is obscured by the body of the page.

    This occurs when I use the browsers Google Chrome or Firefox.

    It happens so fast that I cannot capture a screenshot.

    The browsing header looks quite useful for the one second that it is visible. I hope that this affliction does not also plague the forms that your service provides...

    Thanks for your help.

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    Charlie
    Answered on February 09, 2015 at 01:51 PM

    Hi,

    Upon checking the http://submit.jotformpro.com/form-templates, this is how it looks like in my end:

     

    Everything is working good in our end and there's no reports in downtime in our servers, you can check the status of JotForm here: http://jotformstatus.com/.

    I'm not sure if I understand your problem completely so I may ask a couple of questions. Are you referring to the category part not showing correctly? Does it disappear?

    In this screenshot, if you scroll down, you'll see that the category and search bar stays fixated at the top part of the page, the header will disappear but will show up again if you scroll up.

    I would suggest that you try clearing your browser's cache, updating your browsers version and try restarting the browsers. See if that fixes the problem. Do let us know if I missed something.

    Thank you.