What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable To Receive Pending Payment Email Even After More Than 30 Minutes

    Asked by roxxstar on February 09, 2015 at 01:53 PM

    i tried that, maybe i didnt wait long enough. will try again and wait a couple of hours.



    This is a re-post of a comment on How to Setup Incomplete Payment Notification E-Mail

    and
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    Answered by Carina on February 09, 2015 at 02:56 PM

    These emails sometimes are not immediate, but please let us know the form's url so we can run further tests.

    Thank you

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    Answered by roxxstar on February 09, 2015 at 03:57 PM

    24 hours? ive deleted them, it doesnt work. ill try again from scratch

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    Answered by Carina on February 09, 2015 at 04:53 PM

    24 hours seems too much. As soon as you have them please let us know the form's url so we can run further tests and determine the cause of this situation. 

    Let us know if we can assist you further.   

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    Answered by roxxstar on February 09, 2015 at 07:27 PM

    Hi, still no email notification from this form...

     

    http://www.jotformpro.com/form/50347914552961

     

    Please advise.

     

    Thank you

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    JotForm Support

    Answered by Charlie on February 09, 2015 at 08:35 PM

    Hi,

    Apologies for the inconvenience. Thank you for providing us the form, we'll run a few test on this.

    For the meantime, could you please try the following:

    1. Paypal Incomplete Payments FAQ 

    2. How To Enable Incomplete Payment Notification for Paypal 

    The following above should help you on setting up notifications for incomplete payments.

    Kind regards.

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    Answered by roxxstar on February 09, 2015 at 08:45 PM

    why do i need to do this now? was never like this...

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    JotForm Support

    Answered by Charlie on February 09, 2015 at 09:57 PM

    Hi,

    After testing the form and creating new ones in my end, I was able to recreate the problem, after 30 minutes I'm still unable to receive pending payment email. It seems like a temporary bug with the payment wizard. I'll create a report ticket on this to notify our developers so that they can take a closer look at this immediately. We'll let you know as soon as they have fixed the problem.

    Apologies for the inconvenience.

     

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    Answered by roxxstar on February 10, 2015 at 12:10 AM

    thank you, please notify me when its fixed!

     

    thanks again

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    JotForm Support

    Answered by liyam on February 10, 2015 at 04:42 AM

    Hello roxxstar,

    I've managed to fix this issue. You should have received the past pending payment email alerts as well.  If you have other questions or concerns or if the problem persists, please do let us know.

    Thanks.

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    Answered by roxxstar on February 10, 2015 at 10:55 AM

    great thanks!

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    JotForm Support

    Answered by Charlie on February 10, 2015 at 11:01 AM

    In behalf of my colleague, you're welcome.

    If you need any assistance again or have other concerns, please do let us know by opening a new thread here in the forum.

    Thank you.