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SimonKentonCouncilAsked on February 9, 2015 at 4:15 PM
If a credit card is incorrectly charged, how do we go about putting the funds back on that person's credit card?
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raulReplied on February 9, 2015 at 5:23 PM
This is something that you need to do using the payment processor system, if you're referring to this form: http://www.jotform.us/form/41697894856175 then you would need to do this using your Authorize.net account.
You can read more about this process here: https://www.authorize.net/support/CP/helpfiles/Search/Transaction_Detail/Refund_a_Transaction.htm
I hope this answers your question.
Thanks.