- SimonKentonCouncilAsked on February 09, 2015 at 04:15 PM
If a credit card is incorrectly charged, how do we go about putting the funds back on that person's credit card?
- raulAnswered on February 09, 2015 at 05:23 PM
This is something that you need to do using the payment processor system, if you're referring to this form: http://www.jotform.us/form/41697894856175 then you would need to do this using your Authorize.net account.
You can read more about this process here: https://www.authorize.net/support/CP/helpfiles/Search/Transaction_Detail/Refund_a_Transaction.htm
I hope this answers your question.