What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No Data Available Error on Visual Report

    Asked by PAMEDSSMS on February 10, 2015 at 01:28 PM
    visual report data available
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    JotForm Support

    Answered by Mike on February 10, 2015 at 02:24 PM

    Thank you for contacting us.

    I was able to reproduce the issue with the Visual Report tool on your form.

    Note, that the published Visual Reports seems to be fine. So you can still use that tool.

    A bug report ticket has been attached to this thread and forwarded to our Development Team.

    We will update this thread when we have any updates.

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    Answered by SSMS  on February 10, 2015 at 02:26 PM

    In addition to the No Data Available, when I try to size the chart, the image file is broken and can't be reloaded.

     

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    JotForm Support

    Answered by Mike on February 10, 2015 at 02:37 PM

    Can you please try in Google Chrome to see if that makes any differences?

    It seems to be working on my side.

    Thank you.

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    Answered by PAMEDSSMS on February 10, 2015 at 02:38 PM

    My office does not allow us to install Google Chrome.
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    Answered by eeeo_ed on February 11, 2015 at 08:46 PM

    You can't move form fields around in Chrome; you have to use the "Move up/down" in the menu, whereas in Firefox you can just drag and drop fields.
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    Answered by eeeo_ed on February 19, 2015 at 09:41 AM

    Any update on this bug?

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    JotForm Support Manager

    Answered by Jeanette on February 19, 2015 at 12:27 PM

    @eeeo_ed

    There is an open ticket for this problem and it's already looked into by the assigned developer, we cannot provide an ETA for when this issue would be resolved, but I've sent a note to the dev in charge requesting an update.

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    JotForm Support

    Answered by paulsimpson on February 19, 2015 at 07:08 PM

    Hi,

    This bug has now been fixed. Thank you for reporting it and we apologize for any inconvenience it may have caused you.

    Regards

    Paul