What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to upgrade account

    Asked by Justin on February 10, 2015 at 03:33 PM

    I need to change to the 19.99 account and it seems it will not allow

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    JotForm Support

    Answered by Mike on February 10, 2015 at 04:41 PM

    Thank you for contacting us.

    It appears that the jSchwabTF account has been properly upgraded.

    However, the forms are currently located under a davidtf account. So, in case you need to upgrade the davidtf account instead, we can transfer the paid subscription.

    Please feel free to contact us if you need any further assistance on this.