the recipient's email doesn't work

  • Profile Image
    Dayu
    Asked on October 18, 2011 at 11:15 AM

    hello there support team

     

    here is my link to my contact form:

    <script type="text/javascript" src="//form.jotform.com/jsform/12901227086"></script>

    I changed the recipient's email to ana.loparic@powergroup.ch, but there still was no email around when I filled out the contact form.

    I've done then the test email and that worked...

    so, it's not my spamfilter, I didnt find any mails in my filter.

    what am I doing wrong?

     

    thanks for the help.

    Ana

  • Profile Image
    allanftd
    Answered on October 18, 2011 at 01:34 PM

    Hi Ana,

    Thank you for bringing this to our attention. I have tested your notification using a Yahoo Mail account and I wasn't able to replicate the issue you reported.



    Could you please try a different email address as the destination email of your notifications? Perhaps a Gmail, Hotmail, or Yahoo Mail account. If it works using this email, the issue is most likely with your email service provider. You must contact your ISP or system administrator (person or group administering your email system) regarding this issue so that they can investige on their end. They may need to add jotform.com domain and IP addresses to their white list. The IP Addresses we use are:


    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    You may also find this link helpful:

    http://www.jotform.com/faq/#7
    http://www.jotform.com/answers/14075-I-can-t-send-notifications-to-my-email-enquiries-agneselle-com 

    If the issue still persists, please let us know so that we can investigate further. We apologize for any inconvenience. Thank you for using JotForm!

    Allan
    JOTFORM SUPPORT