What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Save slow when creating new form

    Asked by Chelena on February 11, 2015 at 06:04 AM

    Hi,

     

    The form takes ages for the form to save while I'm creating it. I can't event preview it. Is it because I do have a free account?

     

    Thank you for your time.

    new form preview slow network
  • Profile Image
    JotForm Support

    Answered by jonathan on February 11, 2015 at 09:45 AM

    I am sorry no. The speed performance had nothing to do with the subscription type.

    It is more on the your browser and/or internet speed.

    We currently do not have any network related issue reported at this time. So, it could be an isolated case that is happening only for you.

    For initial troubleshooting, can you please try refreshing your browser first. You may want to restart the browser also and login back to jotform at http://www.jotform.com/login

    See if this initial procedures makes the difference already.

    Inform us if issue persist.

    Thanks.