I Lost Some Of My Form Information. How Can I Retrieve It?

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    smbsforms
    Asked on February 11, 2015 at 10:24 AM

    Hi Jotform, i created a form, it took me about a week to create it and to translate, but when i opened it a few days after i finished it, half of the information was gone including the translation. Is there any way to retrieve back the info? or how can i prevent something like this not to happen next time. Thank you 

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    Sean
    Answered on February 11, 2015 at 11:41 AM

    Sorry to hear about this incident with your form. Yes, we have a feature that will allow you to revert to a previous version of your form. If you follow this guide it should provide some information on how you can get this done.

    As it relates to ways to avoid this, I would suggest keeping a single tab open with your form while making modifications in the form builder. Having multiple tabs open with the form builder displaying different versions of the same form can possibly cause some error when saving on the most updated tab. Again, I am sorry about the mishap and I hope my suggested method works in your favor. 


    Cheers!

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    smbsforms
    Answered on February 11, 2015 at 02:29 PM

    Thank you so much for your help! It worked :)

     

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    Sean
    Answered on February 11, 2015 at 02:50 PM

    You are most welcome. Feel free to contact us again if you ever need our support. :)

    Cheers!