What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I Lost Some Of My Form Information. How Can I Retrieve It?

    Asked by smbsforms on February 11, 2015 at 10:24 AM

    Hi Jotform, i created a form, it took me about a week to create it and to translate, but when i opened it a few days after i finished it, half of the information was gone including the translation. Is there any way to retrieve back the info? or how can i prevent something like this not to happen next time. Thank you 

    Page URL:
    http://www.jotformpro.com/form/43486156769975

    My Forms information translation next create Lost Information Retrieve revert
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    Answered by Sean on February 11, 2015 at 11:41 AM

    Sorry to hear about this incident with your form. Yes, we have a feature that will allow you to revert to a previous version of your form. If you follow this guide it should provide some information on how you can get this done.

    As it relates to ways to avoid this, I would suggest keeping a single tab open with your form while making modifications in the form builder. Having multiple tabs open with the form builder displaying different versions of the same form can possibly cause some error when saving on the most updated tab. Again, I am sorry about the mishap and I hope my suggested method works in your favor. 


    Cheers!

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    Answered by smbsforms on February 11, 2015 at 02:29 PM

    Thank you so much for your help! It worked :)

     

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    Answered by Sean on February 11, 2015 at 02:50 PM

    You are most welcome. Feel free to contact us again if you ever need our support. :)

    Cheers!