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    Files occasionally not uploading

    Asked by akotoulas on October 18, 2011 at 01:45 PM

    <!-- /* Font Definitions */ @font-face {font-family:"MS 明朝"; panose-1:0 0 0 0 0 0 0 0 0 0; mso-font-charset:128; mso-generic-font-family:roman; mso-font-format:other; mso-font-pitch:fixed; mso-font-signature:1 134676480 16 0 131072 0;} @font-face {font-family:"MS 明朝"; panose-1:0 0 0 0 0 0 0 0 0 0; mso-font-charset:128; mso-generic-font-family:roman; mso-font-format:other; mso-font-pitch:fixed; mso-font-signature:1 134676480 16 0 131072 0;} @font-face {font-family:Cambria; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:0; mso-generic-font-family:auto; mso-font-pitch:variable; mso-font-signature:3 0 0 0 1 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"MS 明朝"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"MS 明朝"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.WordSection1 {page:WordSection1;} -->

    We use many forms that utilize the multiple file upload button.  We receive many files successfully most of the time but occasionally the result of the form will come trough but not the file (as shown in the attachment). It doesn’t appear to be related to file size or form. It appears to be random but I am not sure. Any suggestions?

    Page URL:
    http://posterpresentations.com/html/order_and_upload.html

    Screenshot
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    JotForm Support

    Answered by NeilVicente on October 18, 2011 at 03:47 PM

    Argyris,

    Your file upload field is not set as required. That means that anyone can submit on your form without uploading any files at all. It might be possible that the people who submitted without uploading files did not see the file upload field or may have forgotten to upload a file.

    The perfect solution to your problem is to set this field as required. While on edit mode, click on your upload field then toggle the Required button on.

    Hope you find this tip useful.

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    Answered by akotoulas on October 18, 2011 at 08:38 PM
    Thank you. Total oversight.


    --

    A. Kotoulas
    President
    Canterbury Media Services, Inc.
    2117 Fourth Street, Studio C
    Berkeley, CA 94710

    1.510.649.3001
    www.PosterPresentations.com

    akotoulas@gmail.com