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    Narrative Widget with "Show" Condition Does Not Display Correctly on IE and Firefox

    Asked by rforneb on February 11, 2015 at 12:39 PM

    Good Morning:

    In my form URL: http://form.jotformeu.com/form/50083525558356 , selecting in 3. Legalitat > Sou menor d' edat? (menys 18 anys), the narrative field AUTORITZACIÓ is not fully shown in the IE browser; however, yes it is displayed on Google Chrome, but leaves plenty of room to the next field.

    Can you tell me how I can correct it?

    Thank You.

      

     

     

    Page URL:
    http://form.jotformeu.com/form/50083525558356

    form field and narrative widget style size font next
  • Profile Image
    JotForm Support

    Answered by Charlie on February 11, 2015 at 02:16 PM

    Hi,

    I've cloned your form and was able to get the same problem. I'm currently testing it and can't seem to find the culprit of the problem. I'll escalate this to our developers to investigate it further.

    We'll update you as immediate as possible when we hear a fix.

    Kind regards.

  • Profile Image
    JotForm Support

    Answered by Charlie on April 08, 2015 at 09:33 PM

    Hi,

    I've checked the your form and my cloned form that had the original problem with the narrative widget, and it seems like the problem has been resolved. Could you confirm that this is also same in your end? If not please try re-adding the the widget and see if that works.

    We'll wait for your response.

    Kind regards.

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    Answered by Shadae on April 12, 2015 at 12:08 PM

    Hi,

    Thank you for providing us with an update on the issue. On behalf of my colleagues, you are most welcome. We are happy that we have been able to resolve the issue for you.

    Please feel free to contact us if you need further assistance

    Thank you.