What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I Am Not Getting Notifications After Form Submission

    Asked by kidoruby on February 11, 2015 at 01:49 PM

    I don't receive my jotform email anymore!! checked my email server and no problem at my end!!

    problem email JotForm checked and receiving notifications submissions form
  • Profile Image

    Answered by Sean on February 11, 2015 at 02:59 PM

    I check one of your most used forms and I found your email address (blackwhiteagcy@videotron.ca). I checked the bounce list and the results show that it is not in it.

    I checked your email notifications and it appears that everything is inline. If you are using an Email Client such as Microsoft Outlook, please note that these applications can block incoming mails from Jotform because it might see it as a spam. I would recommend accessing your webmail to see if these mails are coming in but are failing to synchronize with your Email client. You can follow this guide that will help to locate your email logs.

    If this is the case, to avoid it happening in future I would suggest checking this guide. It will provide all the information needed in relation to white listing all emails coming in from Jotform. I hope this helps. Feel free to ask for further support if needed.


    Thank you