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    Autoresponder not displaying updated form information

    Asked by idmarketing on February 11, 2015 at 02:51 PM



    I have an autoresponder email that is set to go out after someone submits a form. However, I updated this form and the autorepsonder email (which is supposed to show all the info that has been submitted) did not update along with the form.


    How do I resolve this issue?




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    Answered by KadeJM on February 11, 2015 at 03:46 PM

    It sounds to me like the autoresponder information didn't update properly after you made changes to your jotform which is rare but can sometimes happen.

    If that's the case the easiest way to fix it is to delete your autoresponder and make a new one to ensure it has the latest form information to rebuild it.

    Alternatively, you can edit it and go into the template then go through the answers looking at each of the form field tags in the curly brackets comparing them with whats in the form field tag box on the right since those parameters are what transfers that information.