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  • Profile Image

    I'm unable to add a payment tool to my form

    Asked by hkeldermans on February 11, 2015 at 04:02 PM

    When I try to set up payment options I get the message that I have already set up a payment option and I have not. 

     

    How do I find out which payment option has been set up? I've clicked on each and get the same error message.

     

    Thanks!

    Screenshot
    payment options message find payment option payment
  • Profile Image

    Answered by raul on February 11, 2015 at 04:35 PM

    Unfortunately, I was unable to see your screenshot.
    But, I think you're referring to this form: http://www.jotformpro.com/form/50406516512951

    If this is correct it does have indeed a Payment Tool added.
    You can find it below the checkbox field.

    You need to either configure it or delete it if you want to use another Payment processor.

    I hope this answers your question.

    If you need further assistance, please let us know.
    Best Regards.