What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to enable discount for the first month of subscription in payment wizard setup?

    Asked by RockstarSEO on February 12, 2015 at 05:01 AM

    Hello,

    I have a service which involves monthly recurring payments.

    I would like to offer discount only on the first month.

    Ex: Lets say my service costs $100 a month. So when I enable a coupon it should work only for the first month payment. Like 25% coupon will make the price $75 for the first month. 

    I want to bill my client $100 the next month which means the coupon should work only for first month.

    Also I see that with the form we can charge higher for the first month (like setup fees) but not lower. I would instead like to charge lower for the first month. In PayPal I can configure trial period where I can actually bill some amount. In Jotform its completely free trial period. 

    Please can you help out with this?

     

    Thanks a lot.

    next charge fee coupons
  • Profile Image
    JotForm Support

    Answered by Charlie on February 12, 2015 at 09:23 AM

    Hi,

    I believe you can find that option in the "Coupons" menu.

    After clicking the "Coupons" option you should be presented with this window.

     

    Change the "Apply Discount To" to "First Payment Only" which will be the first month or the initial payment for the subscription.

    I hope this helps. Do let us know if you need more information on this.

    Thank you.

     

  • Profile Image

    Answered by blackboxtie on March 03, 2015 at 04:23 AM

    Hi there,

    I tried following the instructions posted above, however, it doesn't seem to be working.  I have a monthly subscription service for $35 a month and would like to offer the first month for $29.  I have set up a test form:

    www.blackboxtie.com/test

    The first month is still charged $35.

  • Profile Image

    Answered by Ben on March 03, 2015 at 09:02 AM

    Unfortunately that will not allow you to drop the value under the already set 'base' price.

    To explain why it does not seem to work for you, if you take a look at the red words on the screenshot, it says that the coupon will only be applied to the setup fee. This means that you need to set up the product price and setup fee first.

    As you can see I have set up the setup fee (for which the coupon is made) by making the first payment be $36 USD.

    This means that we have $1 USD setup fee and that this fee will be taken off if we apply the coupon code, but even if we make the coupon to have the value of 30, it will only take the amount up to 35 (the base price).

    What I would suggest instead is to setup a coupon on Stripe that will remove the amount on the first payment.

    Basically our system would send 35, but Stripe would take it off for you to 34 or some other number.

    I would suggest taking a look here: https://stripe.com/docs/guides/subscriptions#applying-discounts

    You can apply coupons on Stripe side on your dashboard: https://dashboard.stripe.com/coupons

    Do let us know how it goes.

  • Profile Image

    Answered by blackboxtie on March 06, 2015 at 06:05 AM

    Thank you for taking the time to reply.  I tried it the way you suggested and it works great!  Will JotForm also be implementing this feature (discount on first month)?

  • Profile Image

    Answered by Carina on March 06, 2015 at 10:17 AM

    I'm glad that this situation is solved.

    I forwarded a feature request so our developers might consider the implementation of this discount coupon for the first month.

    They will contact you via this thread if they decide on its implementation.

    Let us know if we can assist you further.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 09, 2015 at 06:58 AM

    @blackboxtie

    Sorry for overlooking an already-existing feature—the ability to use native Stripe coupons for subscriptions. Stripe's own coupon system allows you to make coupons that are good only for one charge (or subscription cycle).

    You can create Stripe coupons via https://dashboard.stripe.com/coupons 

    Enable Stripe coupons for your form by clicking the "Switch to Stripe coupons" on coupon page of the payment wizard.

    Hope you find this information useful.